Terms and Conditions & Cancellation Policy
It is a condition of making a booking and/or entering the property of Hill Top,that all participants agree to be bound by and accept our full terms and conditions including our cancellation policy.You agree upon entering Hill Top and/or participating in any activities we provide that they are inherently dangerous recreational activities pursuant to the Civil Liability Act 2002. If you choose to do so, you do so entirely at your own risk waiving all rights to claim for personal injuries,including injuries arising from the negligence of the proprietor. Safety is paramount when riding at Hunter Valley Horse Riding & Adventures at Hill Top. We are proud of our Safety records. Horse Riding is an outdoor activity. Please come prepared for all weather conditions.Please bring your wet weather gear if in doubt of the weather There is no refund given due to weather conditions unless the ride is cancelled prior to the confirmed start, due to dangerous conditions. An Australian approved standards helmet must be worn .Instructions and mounting are part of the experience. To make a confirmed booking pre- payment by visa or master card can be made by phoning 0249307111 or 0417233008. There will be no refund for no shows or if you do not complete the ride or decide on a shorter ride. There is a 48 hour cancellation policy
Cancellations prior to 48 hours of the activity -Bookings may be transferred to another date,or person without loss of fee.
Cancellations and refunds are subject to a $10-00 refund processing fee per person.
Between 48 hours prior to the commencement of your activity
Cancellations or no shows within this period will be charged a 100% cancellation fee and will not receive a refund.
If fewer riders choose not to ride than was booked on the original confirmed booking,there will be no refund for those that decide not to ride.If you decide that you do not want to ride once on the horse there will be no refund.
Punctuality is important. There is no refund for people arriving late.
The policy applies even where a booking is made less than 48 hours prior to the scheduled commencement of the activity.
If Hunter Valley Horse Riding & Adventures needs to cancel or postpone for unforeseen circumstances,such as extreme weather conditions,safety or security ,bookings may be transferred to another date or person or reissued as a customer credit valid for 12 months without any loss of fees or may be refunded.